CSR Training

Back to my work in my office after being on leave for a week, actually my leave is one month but I told my boss that I will report to work at least once a week to do all the billing, collection and some administrative works. I asked the status of one of the new staff in marketing who have undergone a two-week sales training under the two experienced Customer Service Representatives because I have to forward their evaluation to their head.

The trainee must pass the evaluation so she can start her probationary period. As per my observation our trainee has the ability and skills needed to convince clients, promote our services and products and to finally close a deal. I think she’ll pass.